Your information, and what we do with it

Last updated: July 2026

What we collect

When you reserve a spot. You give us your name, email, phone number, and property address, plus any notes you add and the equipment plan you pick. If you use the visualizer, the layout you build gets saved with your reservation so we can plan from it.

When you pay. Your reservation payment is handled by Stripe, our payment processor. Your card details go straight to Stripe over an encrypted connection. We never see or store your full card number.

When you browse. We use Microsoft Clarity to understand how people use the site. It records which pages you visit, where you click and scroll, and it can replay sessions so we can see where the site is confusing. Typed form fields, like your name and address, are hidden from those recordings. Clarity uses cookies to do this. We also keep standard server logs, which include your IP address and browser type.

Why we use it

Your reservation details let us plan your layout, hold your spot, contact you about the 2027 season, and confirm service after your on-site assessment. The browsing data helps us fix and improve the site. That's the whole list. We don't sell your information, and we don't share it for anyone else's advertising.

Who we share it with

Only the services that make this work:

• Stripe processes your payment.
• Microsoft Clarity provides the site analytics described above.

These companies handle the data on our behalf under their own privacy terms, and they may store it on servers outside Canada, including in the United States.

Cookies, and how to say no

The analytics cookies above aren't essential to the site. If you'd rather not be measured, you can block them: turn on your browser's private/incognito mode, use a tracking blocker, or clear and block cookies for this site in your browser settings. The site still works the same either way.

How long we keep it

We keep your reservation information for as long as we need it to plan and provide the service, and to meet our records and tax obligations. Analytics data is retained by Clarity on its own schedule. You can ask us to delete your details at any time.

Your choices

You can ask to see the information we hold about you, correct it, or have it deleted. Email us at hello@h2odeploy.com and we'll take care of it. This is your right under British Columbia's Personal Information Protection Act and Canada's PIPEDA.

Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top.

Contact

Questions about any of this? Email hello@h2odeploy.com.